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Your bank might require you to request a higher purchase limit to complete the transaction. If you exceed this daily amount, your bank might block your account from any further activity regardless of available funds in the account. Most banks have limits on how much money can be charged or accessed in a single day.

Contact your bank about daily withdrawal or purchase limits.

Your bank might require your verbal authorization to proceed with a transaction. This includes first-time orders and high-value purchases, regardless of the amount of funds available or your credit limit.

Your bank might flag any unexpected activity on your account.

Contact your bank about payment security policies.

Steps that you can take to resolve payment issues

You have funds available in your bank account or on your credit card to cover the cost of the order.

Part of your order has already been charged and shipped successfully.

You have successfully used the payment method on a previous order.

Because of this, you most likely need to contact your bank directly to solve most payment issues.Īmazon Pay Customer Service can help you verify that you entered your payment information correctly on your order.Ĭontact your bank to resolve all other payment issues even if: To protect your security and privacy, your bank can't provide Amazon Pay with information about why your payment was declined. Customer help > Managing your orders and transactions Troubleshooting failed payments